Voice Of Customer

The slide shows the graph of companys key KPIs key performance indicators from 2017 to 2021. Major KPIs include RPAS Revenue per available seat, total passengers, number of flights, number of fatality etc. Deliver an awe inspiring pitch with this creative other operational and financials kpis key performance indicators clipart pdf bundle. Topics like other operational and financials kpis key performance indicators can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides information regarding the benefits generated by firm after implementing warehouse management system such as reduction in stock holding costs, automation of tasks, etc. Deliver an awe inspiring pitch with this creative storage logistics benefits for warehouse management system diagrams pdf bundle. Topics like minimize stock holding costs, enhance on time dispatch and shipment tracking, automating non value adding tasks and day to day operations can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide information regarding various issues that are existing in the firm. The prevailing issues are warehouse spacing, inefficient warehouse operations, etc. Deliver an awe inspiring pitch with this creative storage logistics key challenges faced by firm in handling warehouse structure pdf bundle. Topics like issue with workhouse spacing, warehouse operational inefficiency, increase in workforce incidents can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the key Performance Indicator KPI s which will help the company to track the success rate of implemented strategies. Major KPIs include number of Total Employee Turnover, Employee Attrition rate, Total Recruitment, etc. Deliver an awe inspiring pitch with this creative high employee attrition rate in it firm case competition key performance indicators sample pdf bundle. Topics like key performance indicators can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the impact of high fuel prices on the Logistics Cost of XYZ company. The fuel costs are constantly on the rise and cost of vehicle has also increasing. Still, total logistics cost is on a rise since 2017.Deliver an awe-inspiring pitch with this creative impact of high fuel prices on XYZ logistic company price download pdf. bundle. Topics like fuel price, fuel consumption per, total logistic costs can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the risks associated with the implementation of strategy. Also, it provides the level of the risk low, medium or high, Potential Risk Impact on the Company and Key Strategies Measures for mitigating the risk.Deliver an awe-inspiring pitch with this creative risks involved and mitigation strategies demonstration pdf. bundle. Topics like inventory management risk, logistics integration, inventory security risk can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the past trends in Crude Oil Prices Worldwide. The price of Crude oil is constantly increasing since 2017 leading to increased fuel costs and affecting the Logistics Companies by increasing their transportation and production costs.Deliver an awe-inspiring pitch with this creative past trends in crude oil prices worldwide ppt infographic template gallery pdf. bundle. Topics like past trends in crude oil prices worldwide, 2021 to 2017 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The employees will also require external training which will play important role in their development. The external training will be given by experts of various fields. This training will not be free, and charges will cost the firm per employee. Deliver an awe-inspiring pitch with this creative agile certificate coaching company addressing staff training schedule with cost elements pdf bundle. Topics like advanced software training, advanced skills training, training module can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the good impact of security awareness program such as declining in the number of security threats which are phishing, network intrusion, inadvertent disclosure, stolen or lost devices or records and system misconfiguration. Deliver an awe-inspiring pitch with this creative workforce security realization coaching plan impact of security awareness training pictures pdf bundle. Topics like impact of security awareness training can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The following slide provides an overview of the different retailer who can be considered as partners for trade, as it highlights the retailers, their location, the annual profit they earn and stock capacity. Deliver an awe-inspiring pitch with this creative developing and controlling b2b marketing plan different retailers for partnership information pdf. bundle. Topics like location, annual profit usd, stock capacity can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Listed are the digital payment industry leading players, on the bases of merchants mode of payments, ease for user etc. Digital payments market Is currently pegged at dollar 200 billion, but is expected to touch the dollar 1 trillion mark by 2023. Deliver and pitch your topic in the best possible manner with this online payment service the future is digital key players of industry base ppt slides topics pdf. Use them to share invaluable insights on modes of payment, transaction, offline merchants and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide shows the estimated future trends in revenue of ADC Cosmetics Company after the implementation of Cosmetic Trends and Skincare Tools. The graph shows an increase in revenue of ADC Cosmetics Company in the coming future. Deliver an awe-inspiring pitch with this creative estimated future revenue of adc cosmetics company after adopting latest cosmetic trends portrait pdf. bundle. Topics like revenue, 2021 to 2025 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide gives some information on certain smart skin care tools such as UFO Smart Mask, Facial Cleansing Brush, Current Facial Device, Acne LED Light Therapy, Massaging Beauty Roller etc. Deliver an awe-inspiring pitch with this creative application of smart skin care tools in cosmetics summary pdf. bundle. Topics like facial cleansing brush, current facial device, massaging beauty roller, facial toning device can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the key Performance Indicator KPIs which will help the company to track the success rate of implemented strategies. Some of the KPIs are Company Revenue , Profit Margin, Market Share, Stock Turnover Rate , Cross Selling Rate, Net Promotor Score etc.Deliver an awe-inspiring pitch with this creative key performance indicators of adc cosmetics company with future targets clipart pdf. bundle. Topics like key performance indicators, net promotor score, profit margin, 2021 to 2024 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide a glimpse of the problems faced by our logistic company at present such as fuel costs, lack of technology, government regulations, inventory management etc.Deliver an awe-inspiring pitch with this creative transporting company current challenges faced by logistic company management ppt ideas templates pdf. bundle. Topics like inventory management, lack of technology, fuel costs can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This graph helps in the optimization of recruitment process by evaluating the recruitment from top of the funnel to the bottom which provides quality of hiring in the company. Deliver an awe inspiring pitch with this creative step 4 optimize the hiring process to bring in the right people icon download pdf bundle. Topics like advise compare and close, interview quality of hire, recruit prospects into candidates can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the historical data of the companys cash flow statement from the year 2017-2021. Key Data points include cash flow from operations, cash from investing activities and cashflow from financing activities. Deliver an awe inspiring pitch with this creative cash market investor deck consolidated cash flow statement 2017 2021 cont ppt model layouts pdf bundle. Topics like cash flow from financing, incentive plans, operating balances, 2017 to 2021 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the financials projections of the company for next five years. Key Data points include revenue, operating income, net income, cash flow, cash in hand, total assets. Deliver an awe inspiring pitch with this creative cash market investor deck key financial projection for next five years ppt portfolio rules pdf bundle. Topics like revenue, operating income, financing activities, net income, 2019 to 2023 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the Competitive landscape of the company on the basis of financial data sales and profit and operational data employee count, locations, number of branches, year of existence, interest rate etc. Deliver an awe inspiring pitch with this creative cash market investor deck competitive analysis financial and operational data ppt infographics skills pdf bundle. Topics like interest income, revenue, competitive factor can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the historical 2017-2021 and forecasted 2022-2026 market size of the banking industry. It also provides the key facts and 2019 market share of top companies in US banking industry. Deliver an awe inspiring pitch with this creative cash market investor deck market size and market share of the industry ppt slides influencers pdf bundle. Topics like market size, market share, banking industry can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide covers the key Recognitions of the company such as awards, milestone related to revenue and user base, rating, certification etc. Presenting cash market investor deck rewards and recognition of the company ppt ideas vector pdf to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like rewards and recognition of the company, 2018 to 2021. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide helps in analyzing the performance of different IT executives representatives. It will help in tracking metrics such as cost per contact, percentage of tickets opened, etc. The staff performance will be assessed on various parameters such as cost, quality, productivity and service level. Deliver an awe inspiring pitch with this creative technology facility maintenance and provider measuring IT staff performance guidelines pdf bundle. Topics like cost per contact, parameters, productivity, service level, technician utilization rate can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the roles and responsibilities for the complaint handling team such as managing inbound and outbound calls and keeping records of all the calls in data base. Deliver an awe inspiring pitch with this creative robotization in issues management roles and responsibilities for complaint management team graphics pdf bundle. Topics like communication, executive, roles and responsibilities for complaint management team can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide a graph showing the production and sales over the last 4 years in the organization, also defining the rationale behind the decrease in production and sales within the company. Deliver an awe-inspiring pitch with this creative managing strong company culture in business company department cultural dashboard sample pdf. bundle. Topics like company culture, average per department, department y, department x can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the elements of pre receipt for inbound logistic such as item name, quantity, unit of measurement, manufacturing dates, expiration dates, Lot no, inventory status, other information, etc. Deliver an awe-inspiring pitch with this creative transportation governance enhancement recording and receipts drive the inbound process mockup pdf. bundle. Topics like quantity, unit of measurement, manufacturing dates, expiration dates, inventory status can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding employee reskilling which is considered as an essential part of corporate social responsibility. The training program inspires current employees for CSR commitment whereas allow new recruits to align with CSR values. Deliver an awe inspiring pitch with this creative developing viable working surrounding employees csr reskilling training brochure pdf bundle. Topics like general training, selective training, position specific training can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers details about CSR framework that comprises of CSR initiatives that firm is planning to perform in next financial period and it depicts the alignment of each initiative with sustainable development goals SDGsDeliver an awe inspiring pitch with this creative developing viable working surrounding csr framework with initiatives aligned with sdgs graphics pdf bundle. Topics like deliver high quality products and services, risk management reinforcement, ensuring compliance can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide displays the different marketing communication channels that are utilized by the organization to reach to the end user. Presenting evaluation evolving advanced enterprise development tactics our current marketing communication channel media mockup pdf to provide visual cues and insights. Share and navigate important information on four stages that need your due attention. This template can be used to pitch topics like social media, marketing, our current marketing communication channel. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide displays the different marketing communication channels that are utilized by the organization to reach to the end user. Presenting organizational development and promotional plan marketing communication channel summary pdf to provide visual cues and insights. Share and navigate important information on five stages that need your due attention. This template can be used to pitch topics like organizational culture, social media, marketing, pay per click. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide provides a table of key ratios Current ratio, Deb to Equity Ratio, Return on Assets, Return on Investment etc. of the company. Deliver an awe-inspiring pitch with this creative investor deck procure funds bridging loan key ratios current return on assets debt to equity ratio template pdf bundle. Topics like equity ratio, investment, current ratio, assets, interest coverage ratio can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information about IPO process that firm can use as an exit option. It is the first sale of companys share to the public and listing of shares on stock exchange. It will allow firm to raise capital by creating newly issued and selling existing shares. Deliver an awe inspiring pitch with this creative stock offering as an exit alternative initial public offering process key designs pdf bundle. Topics like processes, transitions, leadership, business, implementation can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding the numbers of years and the amount invested by various investors like family, friends, angel investors and venture capitalists over the period. Deliver an awe inspiring pitch with this creative stock offering as an exit alternative funding received by firm over a period of years information pdf bundle. Topics like funding received by firm over a period of years can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to analyze the performance of various campaigns launched by sales department. The primary aim of these campaigns to increase brand awareness of the product and converting leads for business. Various campaigns are analyzed based on their duration, cost, conversion rate and sales generated. Deliver an awe-inspiring pitch with this creative sales assistance boost overall efficiency analyzing marketing campaigns download pdf bundle. Topics like duration, conversion rate, sales, cost can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding the brand sales report of last month in terms of the best selling as well as worst selling products of various brands. It will help in recognizing the winners and losers of the month. Deliver an awe-inspiring pitch with this creative sales assistance boost overall efficiency sales comparison year over year brochure pdf bundle. Topics like sales comparison year over year can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The yearly sales reports helps in tracking the sales performance on annual basis in terms of top sales performers, sales performance by region wise, quantity of products sold and year over year ales comparison, etc. Deliver an awe-inspiring pitch with this creative sales assistance boost overall efficiency yearly report accessing sales department performance rules pdf bundle. Topics like yearly report accessing sales department performance can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide Provides the graph of historical and Forecasted Non-Performing Assets or Loans in percent for the period 2015 to 2023 and the Strategies used by the company to reduce NPA over that period. Deliver an awe-inspiring pitch with this creative after ipo equity non performing assets loans graph ppt infographic template example introduction pdf bundle. Topics like non performing assets or loans graph can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the decision point highlights of SW Care Company in terms of product selection, market size, market growth, price point, marketing strategy, selling strategy, R and D Research and Development Expenses etc. Deliver an awe inspiring pitch with this creative decision points classification for sw care company demonstration pdf bundle. Topics like product selection, manufacturing, marketing strategy, selling strategy can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the Financial Highlights of SW Care Company such as net trade sales, gross profit, net income, sales and marketing investment, share metrics, value creation metrics, market growth etc. along with decision point summary details. Deliver an awe inspiring pitch with this creative financial highlights of sw care company professional pdf bundle. Topics like shares metrics, value creation metrics, decision point summary, market assumptions, financials can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the Sensitivity Analysis of SW Care Company with respect to Selling and Manufacturing Strategies. This slide provides information about type of Selling and Manufacturing Strategies, cumulative Sales, NPV etc. Deliver an awe inspiring pitch with this creative sensitivity analysis of sw care company for selling and manufacturing strategies icons pdf bundle. Topics like manufacturing strategies, cumulative selling expenses, cumulative sales can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the future impact of strategies adopted by SW Care Company with respect to patient treated in the coming years along with key takeaways. Deliver an awe inspiring pitch with this creative estimated positive impact of sw care company strategies on the patients infographics pdf bundle. Topics like estimated positive impact of sw care company strategies on the patients can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the major risk factors associated with strategy implementation. Additionally, it provides the degree of the risk low, moderate, high and key strategies or steps for mitigating the risk. Deliver an awe inspiring pitch with this creative major risk and mitigation strategies related to zoo grid microsoft pdf bundle. Topics like economic risk, macro economic factors, capacity risk, increase in competition can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the forecasted total number of visitors in the ABC Zoo from the years 2020 to 2024. It shows the increase in the total visitors due to the successful implementation of the strategies. Deliver an awe inspiring pitch with this creative total numbers of visitor in the zoo after implementing strategies template pdf bundle. Topics like total numbers of visitor in the zoo after implementing strategies can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the total number of visitors in the ABC Zoo from the years 2017 to 2021. Additionally, the company provides, the key intakes such as reason behind the increase or decrease of total number of visitors. Deliver an awe inspiring pitch with this creative total numbers of visitor in the zoo themes pdf bundle. Topics like total numbers of visitor in the zoo can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the forecasted ABC Zoos financials total revenue and total profits from the year 2020 to 2024. It shows an increase in the Zoos financials due to successful implementation of the strategies. Deliver an awe inspiring pitch with this creative total revenue and total profits after implementing the strategies icons pdf bundle. Topics like revenue, profit, total revenue and total profits after implementing the strategies can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the total revenue and total profits of the ABC Zoo from the years 2017 to 2021. This shows a decrease in the financials due to various reasons such as decrease in number of visitors, etc. Deliver an awe inspiring pitch with this creative zoo financials total revenue and total profits pictures pdf bundle. Topics like revenue, profit, zoo financials total revenue and total profits can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide explains the Optimize the Prizing Structure strategy of the company. It provides key points such as what to do in the strategy, major reason behind the strategy and key steps required for the strategy. Deliver an awe inspiring pitch with this creative strategy 2 optimize the prizing structure information pdf bundle. Topics like strategy 2 optimize the prizing structure can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide explains the Focus on Scientific Perspective strategy of the company. It provides key points such as what to do in the strategy, major reason behind the strategy and key steps required for the strategy. Deliver an awe inspiring pitch with this creative strategy 3 focus on scientific perspective slides pdf bundle. Topics like strategy 3 focus on scientific perspective can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the estimation of major cost involved in the next five years 2019 2023 for implementing the strategies R and D investment strategy, Technological Advancement, Focus on Recapturing. Deliver an awe inspiring pitch with this creative cost assessment for strategy execution ppt layouts themes pdf bundle. Topics like r and d investment strategy, focus on technological advancement, focus on recapturing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the market share of the company which is continuously decline from the years 2014 to 2020 till Feb. also the reasons behind the decline in market share. Deliver an awe inspiring pitch with this creative problem decline in market share of the company ppt icon vector pdf bundle. Topics like problem decline in market share of the company can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the forecasted smartphone sale of company ABC in top three countries United States, China, India. For each country, it provides number of visitors in mobile stores and total smartphone sold in next five years 2020 2024. Deliver an awe inspiring pitch with this creative smartphone sale forecast top 3 countries ppt portfolio background designs pdf bundle. Topics like smartphone sale forecast top 3 countries can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide explains the investment in Research and Development strategy of the company. It provides key points such as what to do in the strategy, reason behind the strategy and key steps required for the strategy. Deliver an awe inspiring pitch with this creative strategy 1 invest in r and d research and development ppt file clipart images pdf bundle. Topics like strategy 1 invest in r and d research and development can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide explains the strategy to focus on technological advancement by the company. It provides key points such as what to do in the strategy, reason behind the strategy and key steps required for the strategy. Deliver an awe inspiring pitch with this creative strategy 2 focus on technological advancement ppt infographics smartart pdf bundle. Topics like strategy 2 focus on technological advancement can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide explains the Focus on Recapturing strategy of the company. It provides key points such as what to do in the strategy, major reason behind the strategy and key steps required for the strategy. Deliver an awe inspiring pitch with this creative strategy 3 focus on recapturing ppt file background images pdf bundle. Topics like strategy 3 focus on recapturing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide shows the timeline of strategy implementation in the next five years. It shows the timeline for the key steps taken under the three strategies R and D investment strategy, Technological Advancement, Focus on Recapturing. Deliver an awe inspiring pitch with this creative strategy implementation plan and timeline ppt professional skills pdf bundle. Topics like invest in r and d research and development, focus on technological advancement, focus on recapturing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the smartphone sales of the company in Global market and in developing countries which is continuously decline from the years 2016 to 2020 till Feb. also the reasons behind the decline in smartphone sales. Deliver an awe inspiring pitch with this creative problem decline in smartphone sales of the company ppt styles templates pdf bundle. Topics like problem decline in smartphone sales of the company can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This pie chart evaluates the projected budget of the various marketing channels which a company must invest in such as local marketing, national marketing, public relations, etc. Deliver an awe inspiring pitch with this creative B2C marketing initiatives strategies for business multi channel marketing annual budget plan social media ppt layouts background pdf bundle. Topics like sales campaign, market research, content marketing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the social platform used by target audience the most so that company can focus the most on that platform which will saves time and efforts. Deliver an awe inspiring pitch with this creative B2C marketing initiatives strategies for business usage of social media platform by target audience ppt layouts templates pdf bundle. Topics like social platforms, access the network, social media can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides top 10 companies along with their head office country and total oil production in a day in oil and gas sector. Additionally, it provides the market share of top companies in United States and World. Deliver an awe inspiring pitch with this creative case competition petroleum sector issues key market players in the oil and gas industry ppt styles graphics design pdf bundle. Topics like key market players in the oil and gas industry, market share, biggest oil and gas companies can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the historical 2017-2021 and forecasted 2020-2024 market size of oil and gas industry. Additionally, it provides the key facts related to industry such as total production, consumptions, top oil producing countries etc. Deliver an awe inspiring pitch with this creative case competition petroleum sector issues oil and gas industry market size ppt ideas guidelines pdf bundle. Topics like market size, growing robustly, 2016 to 2026 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the graph of oil price fluctuation from 1960 to 2020. It also provides the key facts such as reason behind the fluctuations, factors that affect the price etc. Deliver an awe inspiring pitch with this creative case competition petroleum sector issues oil prices fluctuations over the period 1960 2020 ppt background pdf bundle. Topics like oil prices fluctuations over the period 1960 2020 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.