Customer Satisfaction

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This is a customer service key performance indicators ppt example. This is a three stage process. The stages in this process are overall satisfaction with service, satisfaction with value for money, overall satisfaction with relationship.

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This is a stages of customer acquisition and development ppt slides. This is a four stage process. The stages in this process are trust, familiarity, comfort, confidence, customer development, customer acquisition, referral, awareness, evaluation, intent, purchase, satisfaction, loyalty, advocacy.

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