Quality Criterion For Tracking BPO Efficiency Portrait PDF

This slide mentions quality parameters put in place to give BPO executives insight into the performance and efficiency levels. It includes average speed of answer, first call resolution, average handle time and customer effort score. Persuade your audience using this Quality Criterion For Tracking BPO Efficiency Portrait PDF. This PPT design covers four stages, thus making it a great tool to use. It also caters to a variety of topics including Average Speed, Average Handle Time, Customer Effort Score. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.