Customer Support Process

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Following slide brings forth a diagrammatic representation of various steps which are undertaken to build a customer service scorecard. The major segments covered in the scorecard are financial perspective, customer perspective, internal process perspective, learn and growth perspective , Showcasing this set of slides titled Process Flowchart To Build Customer Service Performance Evaluation Diagrams PDF. The topics addressed in these templates are Internal Process Perspective, Customer Perspective, Financial Perspective. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This is a customer journey business improvement process diagram ppt slides. This is a five stage process. The stages in this process are awareness, purchase, loyalty expansion, consideration, service.

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This is a customer decision journey powerpoint layout. This is a seven stage process. The stages in this process are need generation, initial consideration, engagement, evaluation, moment of purchase, delivery installation, usage, after, loyalty curve, during, before.

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CSAT to determine a customers level of satisfaction at key interaction times, such as the moment of purchase, the onboarding process, a support ticket exchange and a phone or digital conversation with customer service. Deliver an awe-inspiring pitch with this creative guidelines customer conduct assessment customer satisfaction score csat mockup pdf bundle. Topics like customer satisfaction score can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

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This is a customer performance management powerpoint show. This is a two stage process. The stages in this process are personal factors, leadership factors, customer focus performance review, team factors, system factors, contextual factors.

This slide shows plans which can be used by customer support department to decrease customer complaints. It includes narrow focus, develop strategy, implement plan aspects, communicate changes and customer service evaluation.

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This is a customer success vs customer service ppt powerpoint presentation portfolio professional. This is a six stage process. The stages in this process are reactive, proactive, cost centre, revenue generating, customer service, customer success.

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This is a customer engagement solutions ppt design. This is a six stage process. The stages in this process are business specific interaction, csat management, complaints management, customer communication management, service request management, sales enquiry management, customer engagement.

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