Customer Service Standards

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This slide illustrates a basic customer service and compliance adherence scorecard which will be useful for managers to find out areas of deficiency and make improvements for the same. Major questions covered are related to compliance adherence, issue resolution, soft skills, call management and business intelligence. Showcasing this set of slides titled Customer Service And Compliance Adherence Performance Evaluation Designs PDF. The topics addressed in these templates are Compliance Adherence, Issue Resolution, Call Management. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide highlights key processes of ITIL service lifecycle aimed at joint working ensuring IT best practices lead to continual improvement in strategy making. It covers strategy management, financial management, portfolio management, demand management and relationship management. Persuade your audience using this ITIL Customer Service Strategy Lifecycle Processes Diagrams PDF. This PPT design covers five stages, thus making it a great tool to use. It also caters to a variety of topics including Business Relationship Management, Service Portfolio Management. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide illustrates a scorecard which is used by human resource personnel for call monitoring in order to improve customer service. The major types of questions are related to agent actions including greetings, assistance, knowledge etc. and scores are computed accordingly. Showcasing this set of slides titled Performance Evaluation For Call Monitoring And Customer Service Icons PDF. The topics addressed in these templates are Answer, Score, Max Possible. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide highlights phases of customer service life cycle aimed at making customers aware of products, brand purchases to make them long term loyal customers. It covers five stages reach, acquisition, conversion, retention and loyalty. Presenting Key Phases Under Customer Service Lifecycle Pictures PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Retention, Conversion, Acquisition. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

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This slide covers training module plan to train customer service representatives. The purpose of this plan is to provide an overview on company customers policies and procedures, communication skills etc. It includes elements such as training modules, description outcomes and training location. Pitch your topic with ease and precision using this Remedial Change Administration Customer Service Training Program Guidelines PDF. This layout presents information on Description Outcomes, Training Location, Induction. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide showcases IoT technology which can help logistics companies in managing customer service. It provides details about detection, prevention of threats, schedule routes, deliveries, delivery time, unloading times, etc. Boost your pitch with our creative Integrating Iot Technology In Customer Service Management Portrait PDF. Deliver an awe-inspiring pitch that will mesmerize everyone. Using these presentation templates you will surely catch everyones attention. You can browse the ppts collection on our website. We have researchers who are experts at creating the right content for the templates. So you do not have to invest time in any additional work. Just grab the template now and use them.

This slide presents important elements of engagement and service delivery model helpful in building positive relationship with customers. It includes awareness, consideration, preferences, action, loyalty and advocacy that makes overall customer experience ethical and upstanding. Presenting Customer Service Delivery And Engagement Framework Structure PDF to dispense important information. This template comprises six stages. It also presents valuable insights into the topics including Awareness, Consideration, Preference. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide illustrates customer communication impact on business performance. It provides information such as communication practice, customer response and business impact. Persuade your audience using this impact of customer service communication on business kpis mockup pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including communication practice, customer response, business impact. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide provides an overview of the types of support tickets that helps managers to categorize, manage and resolve them. The types covered are service requests, incident and problem tickets. Presenting Service Ticket Types To Resolve Customer Queries Inspiration PDF to dispense important information. This template comprises three stages. It also presents valuable insights into the topics including Types, Description, Process. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This is a customer service related challenges ppt powerpoint presentation show format ideas. This is a six stage process. The stages in this process are computer telephone user interface, call flow, work flow, call handling scripts, sales and marketing strategies, less employee resources.

This slide presents incident action plan for customer service, helpful in categorizing incidents and escalating critical issues faced repeatedly. It includes incident identification, categorization, response plan, communication plan and evaluation. Showcasing this set of slides titled Incident Management Strategic Plan For Customer Service Pictures PDF. The topics addressed in these templates are Incident Identification, Incident Response, Communication Plan. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The following slide highlights the complications of non effective customer contact strategy illustrating key headings which includes damaged reputation, lead conversion drop, customer lifetime value drop , increased employee loss and decreased profit. Persuade your audience using this Complications Of Non Effective Customer Communication Service Plan Guidelines PDF. This PPT design covers five stages, thus making it a great tool to use. It also caters to a variety of topics including Damaged Reputation, Lead Conversion Drop, Customer Lifetime, Value Drop. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

The following slide depicts internet of things IoT based customer service monitoring. It provides details about real time events, prediction, alerting, route optimization, return collection, delivery slots, shipment, gateways, etc. This is a Iot Based Customer Service Monitoring A Microsoft PDF template with various stages. Focus and dispense information on four stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Key Enablers, Procedure, Potential Impact. You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

The following slide showcases different service channels identify, interact and answer customer queries. It presents information related to emails, live chat, forums, etc. Persuade your audience using this Customer Service Communication Mediums To Enhance Client Experience Pictures PDF. This PPT design covers six stages, thus making it a great tool to use. It also caters to a variety of topics including Phone, Email, Live Chat. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

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This slide represents timeline for implementation of customer service transformation. It includes transformation planning, IVR designing, omni channel etc. If your project calls for a presentation, then Slidegeeks is your go to partner because we have professionally designed, easy to edit templates that are perfect for any presentation. After downloading, you can easily edit Timeline For Implementation Of Customer Service Transformation Graphics PDF and make the changes accordingly. You can rearrange slides or fill them with different images. Check out all the handy templates.

The following slide outlines support escalation process which can assist IT department to resolve tickets raised by the customers. Information covered in this slide is related to creating and acknowledging tickets, notifying customers, investigating the documents etc. Persuade your audience using this Customer Service Support Escalation Process Ppt Visual Aids Gallery PDF. This PPT design covers one stages, thus making it a great tool to use. It also caters to a variety of topics including Customer Calls, Customer Sends Email, Resolve And Confirm. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide showcases a quality assurance scorecard to evaluate customer service agent performance based on multiple factors. It includes key components such as call etiquette, communication skills, call and case procedures and product competencies. Pitch your topic with ease and precision using this Call Quality Assurance Scorecard For Customer Service Information PDF. This layout presents information on Productive And Dynamic, Communication Skills, Material Information. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

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The following slide exhibits comparison of the multiple customer service tools. The comparison is drawn on the basis of key features such as ticketing, automation, reporting, multi-channel support, live chart and email templates. Boost your pitch with our creative Comparative Analysis Of The Various Customer Service Software Brochure PDF. Deliver an awe inspiring pitch that will mesmerize everyone. Using these presentation templates you will surely catch everyones attention. You can browse the ppts collection on our website. We have researchers who are experts at creating the right content for the templates. So you do not have to invest time in any additional work. Just grab the template now and use them.

This slide consists of a customer service scorecard which can be used to evaluate telephonic conversation between agent and the client. The set of questions consist of call etiquette, communication skills, process and wrap up. Showcasing this set of slides titled Customer Phone Call Service Performance Evaluation Themes PDF. The topics addressed in these templates are Call Etiquette, Communication Skills, Process. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The slide shows the steps of financial planning process for customer satisfaction. It includes establish connections, collect information, analyze status, develop plans, implement plans and review profile. Presenting Customer Funds Planning Process For Financial Service Providers Information PDF to dispense important information. This template comprises six stages. It also presents valuable insights into the topics including Review, Implement, Analyze. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide presents the service quality assurance customer scorecard, which managers use to evaluate agent performance and pinpoint individual agents strong points and weaknesses. The set of questions relate to opening conversation, communication skills, knowledge and conclude. Showcasing this set of slides titled Service Quality Assurance Customer Performance Evaluation Designs PDF. The topics addressed in these templates are Opening Conversation, Communication Skills, Knowledge. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Our above diagram provides framework of key performance indicators for customer service. It contains circular diagram in four segments depicting concepts of delivery problems, customer care training. Download this diagram to make professional presentations on customer service.

This slide shows plan which can be used by organizations to improve customer expectations. It includes action, objective and measurement of plan. Presenting Action Plan To Improve Restaurant Customer Service Expectations Clipart PDF to dispense important information. This template comprises three stages. It also presents valuable insights into the topics including Objectives, Actions, Measurement. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide covers the effect of excellent aftersales services on companies financial performance, such as decreased customer churn rate, increased customer lifetime value, increased business revenue, increased business sales, etc. Want to ace your presentation in front of a live audience Our Financial Impact Of Improved Aftersales Customer Service Rules PDF can help you do that by engaging all the users towards you. Slidegeeks experts have put their efforts and expertise into creating these impeccable powerpoint presentations so that you can communicate your ideas clearly. Moreover, all the templates are customizable, and easy to edit and downloadable. Use these for both personal and commercial use.

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The following slide showcases customer communication channels to create positive impact on brand reputation. It presents information related to voice channels, community, written channels, etc. Presenting Customer Service Communication Mediums For Business Mockup PDF to dispense important information. This template comprises four stages. It also presents valuable insights into the topics including Voice Channels, Community, Written Channels. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Mentioned slide highlights escalation level process which can be used by call center to resolve customer issues. The levels mentioned in the slide are customer contacts call center, manager takes the call and supervisor review the complaint process.Persuade your audience using this Customer Service Escalation Process With Multiple Phases Sample PDF This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including Possible Reimbursement, Details To Supervisor, Transfer To Manager Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

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Purpose of the following slide is to provide essential features of customer support software. These features ca be real time monitoring, customer dashboard, voice management etc. Welcome to our selection of the Service Distinctiveness Essential Features Of Customer Support Software Structure PDF. These are designed to help you showcase your creativity and bring your sphere to life. Planning and Innovation are essential for any business that is just starting out. This collection contains the designs that you need for your everyday presentations. All of our PowerPoints are 100 percent editable, so you can customize them to suit your needs. This multi-purpose template can be used in various situations. Grab these presentation templates today.

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This is a customer service related challenges ppt powerpoint presentation gallery microsoft. This is a six stage process. The stages in this process are computer telephone user interface, cash flow, work flow, call handling scripts, sales and marketing strategies, less employee resources.

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This slide shows features of ticketing process for greater cooperation between members of customer support team. It includes elements such as centralized communication, customization, automation, and alerts. Persuade your audience using this Ticketing Procedure Features For Better Customer Service Designs PDF. This PPT design covers four stages, thus making it a great tool to use. It also caters to a variety of topics including Centralized Communication, Automation, Customization. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide illustrates lifecycle for service change aimed at reducing disruptions for IT services facilitating changes to critical systems and services. It covers four steps broader change, analyse change logic, change impact analysis and decision on change. Presenting Strategic Customer Service Change Oriented Lifecycle Guidelines PDF to dispense important information. This template comprises four stages. It also presents valuable insights into the topics including Change Impact Analysis, Analyse Change Logic, Decision. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

The following slide highlights the customer contact strategy progress measurement metrics illustrating key headings which includes metrics, description, benchmark and value. In metrics it depicts customer retention, customer visit, order per customer, sales amount, cross sales, referrals, referrals response rate and customer lifetime value Persuade your audience using this one. This PPT design covers one stages, thus making it a great tool to use. It also caters to a variety of topics including Customer Retention, Customer Visit, Order Per Customer. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

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This slide presents a scorecard especially for customer support staff to track and measure their performance based on the ratings provided by customers. The question segment consists of introduction, call etiquette, problem solving and close down. Showcasing this set of slides titled Quality Control Performance Evaluation For Customer Service Agents Professional PDF. The topics addressed in these templates are Introduction, Call Etiquette, Problem Solving. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The balanced scorecard shown on the following slide can be used by company managers to collect information from the clients about the services they have used in order to improve their offerings. The following list of components includes category, functionality, and user ratings. Showcasing this set of slides titled Balanced Performance Evaluation For Customer Service Experiences Formats PDF. The topics addressed in these templates are Category, User Experience, Self Service. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide outlines ITIL service design process aimed at mitigating risk factor for avoiding failure of plan and project preparation and management. It covers catalogue management, level management, capacity management, availability management and information security management. Persuade your audience using this ITIL Customer Service Design Lifecycle Process Information PDF. This PPT design covers five stages, thus making it a great tool to use. It also caters to a variety of topics including Availability Management, Information Security Management, Capacity Management. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide outlines phases of service development lifecycle aimed at breaking down robust tasks into small, manageable activities for streamlined measurement. It covers planning, analysis, design, development, testing and deployment with maintenance. Persuade your audience using this Phases Of Customer Service System Development Lifecycle Demonstration PDF. This PPT design covers six stages, thus making it a great tool to use. It also caters to a variety of topics including Testing And Deployment, Maintenance, Development. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide covers the transportation management system solution which shows comparison among software on the basis of features such as order management, label customization, etc. Deliver an awe inspiring pitch with this creative Enhancing Logistics Customer Service Selecting Best Transportation Inspiration PDF bundle. Topics like Order Management Cost, Label Customization Benefits, Carrier Contracts Management, Real Time Tracking can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The following slide exhibits digital services channels that help manage client requests more effectively. It presents information related to chatbots, forms filling, etc. Presenting Digital Customer Service Mediums To Handle Client Queries Designs PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Chatbots, Knowledge Base, Messaging Apps. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide provides an overview of hierarchical structure of customer support team. It includes VP, manager, director of customer success, onboarding team lead, customer operations coordinator, etc. Coming up with a presentation necessitates that the majority of the effort goes into the content and the message you intend to convey. The visuals of a PowerPoint presentation can only be effective if it supplements and supports the story that is being told. Keeping this in mind our experts created Enhancing Client Experience Customer Service Department Hierarchical Structure Sample PDF to reduce the time that goes into designing the presentation. This way, you can concentrate on the message while our designers take care of providing you with the right template for the situation.

This slide presents RPA chatbot benefits of using RPA chatbot for business enhancement, helpful in creating wide customer base and improving user experience. It includes 24 or 7 support, multilingual support, better personalization and easy checkout. Persuade your audience using this Robotic Process Automation Chatbot Impact On Customer Service Introduction PDF. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including Availability, Multilingual Support, Better Personalization. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.