Customer Expectation

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Our above slide displays SIPOC diagram. This suppliers, inputs, process, outputs, customers (SIPOC) diagram defines the scope of work for a team and identifies at a high level the potential gaps between what a process expects from its suppliers and what customers expect from the process.

This is a servqual model ppt powerpoint presentation portfolio gallery. This is a eight stage process. The stages in this process are expected service, perceived service, service delivery, service quality specifications, management, perception of customer expectations, word of mouth communication, personal needs, past experience.