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This is a service gap model ppt powerpoint presentation examples. This is a five stage process. The Stages in this process are management perceptions of consumer expectations, perceived service, expected service, external communication to customers, translation of perceptions into service quality specifications .

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This is a customer acquisition channels ppt powerpoint presentation show graphics example. This is a twelve stage process. The stages in this process are public relations, community service, print, customer acquisition, events.

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