Call Center Operations

Microsoft PowerPoint Template and Background with smiling business people with headsets

Microsoft PowerPoint Theme and Slide with smiling business people with headsets

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The following slide highlights lack of knowledge, lack of control, hidden costs, security concern and language barrier to show challenges of offshore call center outsourcing to show challenges of offshore call center. It helps organizations to identify and mitigate potential challenges. Showcasing this set of slides titled Operational Challeneges Of Outsourced Call Center Sample Pdf. The topics addressed in these templates are Lack Of Company Knowledge, Lack Of Control, Security Concerns, Language Barrier. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This is a call center network diagram presentation pictures. This is a six stage process. The stages in this process are synthetic video stream, call center network diagram, user commands, call center operator, service provider platform, voice stream.

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This business framework PPT has been designed with call center management model. This framework PPT slide can be used for business and call center related presentation. This Pot can be used for performance overview and operational activity for call centre management techniques.

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The purpose of this slide is to outline the balanced HR scorecard in order to monitor day-to-day key operations. It includes several key performance indicators such as financial, customer, organizational structure, and capacity. Showcasing this set of slides titled HR Scoreboard Call Center Template PDF. The topics addressed in these templates are Financial Sustainability, Customer Experience, Internal Structures. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide mentions quality criterion on the basis of which checklist in call centers is formulated to supervise the performance of agents. It includes agent details and list of parameters to be evaluated. Showcasing this set of slides titled Call Center Quality Criterion Checklist Sample PDF. The topics addressed in these templates are Customers, Quality Criterion Checklist. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide illustrates practices adopted in managing call center process to ensure a smooth and effective operation in the department. It includes hiring of best employees , scheduling work, prioritizing employee management , onboarding etc. Presenting Best Practices To Manage Call Center Process Clipart PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Best Employees, Onboarding, Communicate With Employees . This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

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Microsoft PowerPoint Template and Background with row of telephone operators looking at the monitor and working

Microsoft PowerPoint Theme and Slide with row of telephone operators looking at the monitor and working

Following slide highlights average handle time, first call resolution, customer satisfaction score, abandoned call rate, agent occupancy rate, quality assurance score to show offshore call center KPI with goals. It helps organizations to measure and improve offshore call center performance. Showcasing this set of slides titled Outsourced Call Center Kpi With Goals Professional Pdf. The topics addressed in these templates are Customer Satisfaction Score, First Call Resolution, Quality Assurance Score. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide covers contact center daily operational metrics KPI dashboard. It involves metrics such as ticket status, ticket solved by agents, response time and full resolution time. Pitch your topic with ease and precision using this Call Center Kpis Dashboard With Routine Tasks Structure PDF. This layout presents information on Agent, Response Time, Routine Tasks. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide shows quality assurance framework to manage call center process helps to determine objectives and planning out a strategy to achieve goals . It includes operational , strategic and tactical quality assurance framework etc. Presenting Quality Assurance Framework For Call Center Process Rules PDF to dispense important information. This template comprises three stages. It also presents valuable insights into the topics including Quality Assurance, Framework For Call, Center Process. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

The following slide highlights points like set clear expectations, effective training, work schedules, leverage technology, reward and recognize performance to show manage and improve offshore call center agent productivity. It helps organizations to improve productivity through effective strategies and techniques. Showcasing this set of slides titled Manage And Improve Outsourced Call Center Agent Productivity Guidelines Pdf. The topics addressed in these templates are Optimize Work Schedules, Leverage Technology, Call Center Agent Productivity. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This is a call center employee satisfaction products ppt powerpoint presentation file introduction. This is a five stage process. The stages in this process are call center employee satisfaction, products.

This slide covers contact center agent performance metrics KPI dashboard. It involves metrics such as number of calls, average response time, average hold time, daily average transfer rate and agents with most hold time and transfer rate. Showcasing this set of slides titled Call Center Kpis Agent Performance Dashboard Clipart PDF. The topics addressed in these templates are Transfer Rate, Call Center, Hold Time. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide showcases Flowchart of the outbound call center process. It includes calling to make sale , addressing customers, trying to convince customer to purchase product , getting products information from agent etc. Presenting Outbound Call Center Process Flow Chart Introduction PDF to dispense important information. This template comprises one stages. It also presents valuable insights into the topics including Outbound Call Center, Process Flow Chart. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Mentioned slide outlines KPI dashboard which can be used by call center to measure the performance of their agents. The key metrics highlighted in the dashboard are first call resolution, daily abandonment rate, total number of calls by topic, top performing call agents etc. Showcasing this set of slides titled Call Center Metrics Dashboard With Average Response Time Inspiration PDF. The topics addressed in these templates are Efficiency, Quality, Activity, Daily Average Response, Daily Average Transfer. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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This slide covers contact center reporting and analytics metrics dashboard. It involves metrics such as total unsuccessful calls, competence, activity, agent details and quality rate. Pitch your topic with ease and precision using this Call Center Kpis Reporting And Analytics Dashboard Download PDF. This layout presents information on Activity, Quality, Dashboard. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Mentioned slide outlines comprehensive call center KPI dashboard. Information covered in this slide is related to various metrics such as queue calls, support and billing service level, inbound volume, outbound volume etc. Pitch your topic with ease and precision using this Call Center Metrics Dashboard Highlighting Service Level Infographics PDF. This layout presents information on All Agents, Queue Calls, Billing Service Level. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

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This slide covers contact center performance metrics KPI dashboard. It involves details such as number of total calls, average answer speed, abandon rate, data of agents performance and call abandon rate by departments. Pitch your topic with ease and precision using this KPI Dashboard With Call Center Data Rules PDF. This layout presents information on Monthly Statics, Management Data, Performance Records. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

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Mentioned slide outlines key performance indicator KPI dashboard which can be used by call center to optimize the agents performance. The major metrics covered in the template are total calls, average speed of answer, abandon rate, service level agreement SLA limit etc. Pitch your topic with ease and precision using this Metrics Dashboard Depicting Call Center Performance Pictures PDF. This layout presents information on Overall Satisfaction Score, Satisfaction Score, Performance. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide consists of a strategic process which can be used for enhancing call center experience using attended automation. The major steps include receiving call from customer, trigger automation hotkey, talk with customer etc. Presenting Robotic Desktop Automation To Enhance Call Center Experience Diagrams PDF to dispense important information. This template comprises two stages. It also presents valuable insights into the topics including Chat Agent, Chat Bot, Customer. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Mentioned slide outlines call center KPI dashboard which gives insights into customer agent performance. The KPI covered in the slide are total voicemail, average talk time, queue time, average quality rate, agent performance, etc. Pitch your topic with ease and precision using this Call Center Metrics Dashboard With Average Queue Time Topics PDF. This layout presents information on Efficiency, Quality, Activity. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Mentioned slide outlines a KPI dashboard which can be used by call centers for the ticket system. Tickets created, unassigned, open, solved, escalated, tickets solved by agents, first response and full resolution time are the key metrics highlighted in the slide. Pitch your topic with ease and precision using this Call Center Metrics Dashboard With First Response Time Background PDF. This layout presents information on First Response Time, First Resolution Time, Response Time. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

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This slide covers contact center KPI dashboard for chat management. It involves details such as chats over time by site, location and language, total number of chats, average response time by employees. Showcasing this set of slides titled Call Center Kpis Dashboard For Chat Management Graphics PDF. The topics addressed in these templates are Management, Employees, Chats. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide illustrates the sequence of movement of action performed by agent from receiving call to getting feedback for a customer support department. It include inbound process functions like receiving, transferring, collecting feedback etc. Presenting Inbound Service Call Center Flow Chart Procedure Mockup PDF to dispense important information. This template comprises one stages. It also presents valuable insights into the topics including Customer, Immediately Resolve, Provide Solution. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

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