Assessment

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The following slide brings forth various key performance indicators which can be used by brand managers to track the customer service rate of the organization for continuous improvement. The key performing indicators are first response time, customer retention rate, customer satisfaction score etc. Showcasing this set of slides titled Kpis To Track In Customer Service Performance Evaluation Diagrams PDF. The topics addressed in these templates are First Response Time, Customer Retention Rate, Customer Satisfaction Score. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide illustrates a scorecard which is used by human resource personnel for call monitoring in order to improve customer service. The major types of questions are related to agent actions including greetings, assistance, knowledge etc. and scores are computed accordingly. Showcasing this set of slides titled Performance Evaluation For Call Monitoring And Customer Service Icons PDF. The topics addressed in these templates are Answer, Score, Max Possible. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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Following slide depicts a dashboard which can be used by managers to track the result of customer service balanced scorecard to take corrective actions and achieve organizational goals. The key performing indicators relate to financial, customer, learning and growth and internal objectives. Showcasing this set of slides titled Results Of Service Performance Evaluation With Customer Objectives Diagrams PDF. The topics addressed in these templates are Financial, Customer, Internal. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

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